Archive for the ‘blackberry help’ Category

BlackBerry not receiving email?

Wednesday, December 23rd, 2009

Research in Motion on Tuesday night confirmed a BlackBerry outage affecting some users in North and South America – the company’s second in several days.
The problems do not appear to affect calling or text messaging, but users are not receiving e-mails. Others have reported problems with BlackBerry Messenger (BBM), an instant message program available on the devices.
“Some BlackBerry customers in the Americas are experiencing delays in message delivery,” RIM said in a statement. “Technical teams are actively working to resolve the issue for those impacted. RIM apologizes for any inconvenience experienced by customers.”
The outage is the second for RIM in that past five days. For several hours on Thursday, users were once again not able to receive or send e-mail messages.